Shipping policy

We offer free delivery worldwide, on every order, with no minimum spend.

Dispatch

Orders are dispatched within 3 to 4 working days. Orders placed at weekends or on bank holidays are processed on the next working day. You will receive a confirmation email with tracking where available.

Delivery times

United Kingdom: free, typically 5 to 10 working days.
United States and Canada: free, typically 7 to 14 working days.
Europe: free, typically 7 to 14 working days.
Rest of world: free, typically 10 to 21 working days.

Delivery times are estimates rather than guarantees, and they run from dispatch rather than from the moment you order. Most orders arrive comfortably inside these windows; a minority take longer, particularly over public holidays or where customs inspect a parcel.

Where your order ships from

ErgoVue is a United Kingdom business. Our products are shipped directly from our manufacturing partners' warehouses, which are located outside the UK, so your parcel will usually arrive from overseas rather than from a UK address. This is how we are able to offer free delivery on every order with no minimum spend.

Orders containing more than one item

Where an order contains several items, including our bundles and sets, items may be dispatched and delivered separately rather than arriving in a single parcel. Each parcel is tracked individually, and you are never charged more than once for delivery.

Import duties and customs

Delivery is free, but prices on this site exclude import duties and local taxes where these apply to your order.

Depending on where you live, your parcel may be subject to import duty, local sales tax, and a customs handling fee. These are charged by the authorities in your own country, are usually collected by the courier before delivery, and are payable by you as the recipient. They are not included in the price you pay us, and we are not able to estimate them in advance.

If a parcel is refused at delivery and returned to us, we will refund the cost of the goods less any return charges we incur.

Address accuracy

Please check your delivery address carefully at checkout. We cannot change an address once an order has been dispatched, and we are not able to refund parcels lost as a result of an incorrect address.

Missing or delayed parcels

If your order has not arrived within the estimated window, check the tracking link in your dispatch email first, then contact us with your order number.

Couriers will not open an investigation immediately, so we are unable to treat a parcel as lost until 20 working days after dispatch for UK orders, or 30 working days for international orders.

Countries we do not ship to

We are unable to ship to Russia, Belarus, North Korea, Iran, Syria or Cuba.

Contact

Email vkant0340@gmail.com with any delivery question. We aim to reply within two working days.