Refund policy

This policy sets out your rights to cancel an order or return goods bought from ErgoVue. It sits alongside your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Nothing here limits those rights.

Your right to cancel

If you are a consumer in the UK or EU, you may cancel your order for any reason — you do not need to give one — within 14 days of the day you receive the goods. If your order arrives in several parcels, those 14 days run from the day you receive the last item.

To cancel, tell us before that period ends. Email vkant0340@gmail.com with your order number and a line saying you wish to cancel. A clear statement by any means is enough; you do not have to use a particular form.

Once you have told us, you then have a further 14 days to send the goods back.

Refunds

We will refund you within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is earlier.

Refunds are issued to the original payment method. We do not charge a restocking fee. Because delivery is free on every order, there is no delivery charge to refund.

We may reduce a refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature and characteristics of the goods. In plain terms: you may examine an item as you would in a shop, but not use it for a fortnight and then return it.

Return postage

You are responsible for the cost of returning the goods, unless the item is faulty, damaged, or not what you ordered. In those cases we pay the return postage.

Please return goods to:
ErgoVue, 1264 Uxbridge Road, Hayes, UB4 8JF, United Kingdom

We recommend obtaining proof of postage. Until the goods reach us they remain your responsibility.

Faulty, damaged or incorrect items

If something arrives damaged, develops a fault, or is not what you ordered, contact us with your order number and a photograph before sending anything back.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have a short-term right to reject within 30 days of delivery for a full refund, and rights to repair or replacement after that. We pay return postage on faulty or incorrect items.

Exchanges

The simplest route is to return the item for a refund and place a new order. If you would prefer a direct exchange, contact us and we will arrange it where we can.

Orders outside the UK

International customers have the same cancellation and return rights set out above.

Please note that import duties, local taxes and customs handling fees charged on delivery are levied by the authorities in your own country. They are not charged by us and we cannot refund them.

Contact

Email vkant0340@gmail.com. We aim to reply within two working days.